Your 4* Organic Hotel in Basel

Fully organic

WHY book the GAIA Hotel

5 Reasons


Fully organic and mostly regional products​


Free usage of public transport & many discounts


Very central next to the train station


Sauna, Kneipp pool, rain showers and relaxing zone

Art & Charme

86 charming and unique rooms

The GAIA Signature Experience

Discover the Basel Region by e-Bike

Book the GAIA Hotel and receive the BaselCard, with which you can rent an e-bike for only CHF 20 a day and get discounts on many attractions. For your tour to the most amazing museums and recreational areas in the Basel region, you will receive our organic snack bag. And of course, we will reveal you our favorite routes and insider tips. For example, visit by e-bike…


Images: © Basel Tourismus, ©, © Macarena Kralj/Goetheanum

Good to know: The BaselCard is included in every rate of the GAIA Hotel.


Enjoying the autumn in Basel

GAIA Hotel Basel RomanticSpecial


Surprise your Seeetheart!

From CHF 107.00 per person and night

This offer includes:

  • Romantically decorated double room
  • One bottle of apple sparkling wine per room and stay
  • Organic and regional breakfast
  • Access to our sauna
  • Baselcard for free use of public transport, discount on e-bike rent and 50% discount on theatre and museum admissions
  • WIFI, telephone and minibar are included
  • Free late check-out until 02.00 pm
  • Free early check-in on request
  • Flexible cancellation until one day before arrival
GAIA Hotel Basel CulinarySpecial


Discover the culinary City of Basel!

From CHF 145.00 per person and night

This offer includes:

  • Restaurant* voucher from the BeRest Group worth CHF 80.00 per person (Gasthof zum Goldenen Sternen, Noohn, Schützenhaus, Gifthüttli, Ramazotti)
  • Organic and regional breakfast
  • Access to our sauna
  • Baselcard for free use of public transport, discount on e-bike rent and 50% discount on theatre and museum admissions
  • WIFI, telephone and minibar are included
  • Free early check-in / late check-out on request
  • Flexible cancellation until one day before arrival

*Important: The restaurants of the BeRest Group are not located in the hotel. 



Meet Camille Pissarro in Basel!

From CHF 114.00 per person and night

From September 2021 to January 2022, the Kunstmuseum Basel will be showing 180 paintings by Camille Pissarro and his friends in a special exhibition. Benefit from our offer for art enthusiasts.

This offer includes:

  • 50% museum admission with the BaselCard
  • Comprehensive Pissarro monograph waiting for you in your room (one per room)
  • Coffee and cake at the Bistro Kunstmuseum (per person)
  • 20% discount on the Pissarro exhibition catalog
  • One bottle of organic Prosecco DOC, 7.5 dl
  • Baselcard for free use of public transport, discount on e-bike rental and 50% reduction on theater and museum tickets
  • Organic and regional breakfast
  • Access to our sauna
  • WIFI, telephone and minibar are included
  • Free early check-in / late check-out on request
  • Flexible cancellation up to one day before arrival

To book one of our specials simply click on the button “BOOK NOW” and you will be taken to our booking tool. First, select the desired dates and room category. After that, all our available prices and specials will be displayed again and you can easily compare and choose the best option. Alternatively, you can call us on +41 (0) 61 225 13 13 or send an e-mail to

Do you need a Gift?

The ideal gift for any occasion can you find in our gift voucher shop:

What People are Saying

  • Gorgeous hotel, conveniently situated, extremely quiet. The rooms are very modern and the dining room is beautiful. Very friendly and helpful staff. Will definitely come back❤️ - Helena

    5 star rating Séjour en couple L'appartement est juste parfait, décoré avec goût. Le service hotelier est excellent et l'accueil a été chaleureux. Le petit déjeuner servi en chambre était savoureux. Parking juste à côté
    Nous reviendrons avec plaisir! - anouchkaballerina

    5 star rating Stadtbummel und Freunde Besuch Zentrale Lage, Nähe Bahnhof, Zimmer zum Innenhof ruhig. Gut auch mit dem PW erreichbar. Sauber und alles vorhanden was man braucht. Gutes Frühstück. Innenstadt alles zu Fuss machbar oder sehr gute Anbindungen an ÖV. - Explore19335117677

  • 5 star rating Great - Organic hotel Great place, a surprise in a way, great value, very well located and lovely food. I ordered room service and had breakfast, also a free mini bar with all organic drinks. A link the the suppliers would be great.
    Sherilyn on reception was super helpful. I will definitely stay here again. - EIRE-VIAGGIO

    5 star rating Very good location We stayed for 2 nights and were really happy with our room, the location and the great breakfast. Staff were super friendly and loved the gorgeous dog who was part of the family. Right near trains, trams and shopping. We loved it! - Sherpa07047689030

    5 star rating Very cozy hotel with friendly staff Basel Public transportation is exceptional and covers all the city. For this reason the hotel location is perfect since it is next to the railway station with a car public parking right below. Breakfast is exceptional and staff very friendly and helpful. - Bursens

  • 5 star rating Hôtel soigné et accueil charmant A côté de la gare et d'une grande station de tramway
    Excellent accueil
    Chambre et salle de bain impeccables
    Petit-déjeuner correct
    Bon rapport qualité prix pour la Suisse
    Nous conseillons cet établissement - jacquesl425

    5 star rating Wochenendaufenthalt Von A-Z eifach ein super Hotel. Freundliches und sehr zuvorkommendes Personal. Alles hat bestens geklappt! Wunderschöner Frühstückssaal mit einem Frühstücksbuffet, das alle Wünsche erfüllt! Das Zimmer gross und gut ausgestattet. - Serenagioia

    5 star rating Everything perfect (and beyond) Never have I set foot in a hotel that. exceeded my expectations like Gaia hotel did. Their sincere friendliness is unusual for these times, and so are their services. The hotel is clean but not boring, quiet yet right next to the train station, and the breakfast is outstanding. Literally not a single point of improvement! - 120sydneys

Welcome to our HOTEL!

Come as a Guest, leave as a Friend!

The Geyer family has been running what was formerly known as the Hotel St. Gotthard in Basel since 1929; from October 1st 2015 it has been called the GAIA HOTEL. 86 charming rooms, a historic breakfast room, and two meeting rooms shine in warm colors and are decorated with local and international art objects from the family collection.

“GAIA” means “Mother Earth”, who personifies the entire ecosystem of our planet. The name represents our commitment to doing our bit for the wellbeing, happiness and hope of future generations.

You will therefore find that in the GAIA Hotel we provide exclusively regional organic and biodynamic products – in the minibar, as part of our conference services, and in the spa.

Consequent sustainability, the comfort of a four-star hotel, modern technology – plus the warm hospitality from our family business: that’s the GAIA Hotel in Basel in a nutshell!

Read more

Centralbahnstrasse 13-15
4051 Basel | Switzerland

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Happy Customers
based on all 5* reviews
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team members

Meet the Team

Team members_Co-Director

Natalie Durrer-Geyer




Patrick Bruder

Front Office Manager


Team members_Executive Housekeeper

Maja Maksan

Executive Housekeeper


GAIA Hotel_Team Member_Sustainability Manager

Philip Moser

Marketing and Sustainabilty Manager


Good to know

The GAIA in short

Fully organic and mostly regional products

Vegan-, vegetarian- and allergy-friendly choices

10-minute walk to the city center

15-minute bus ride to the Euroairport

Opposite the main train station

No smoking on hotel premises

Check-in at 3pm / Check-out at 12pm

Pets very welcome

Parking facility in vicinity


GAIA: Basel's zero-Waste hotel

Our Name is a Commitment

Sustainability in every area is fundamental for us.  The GAIA hotel is aiming to become a zero-waste hotel. We are working towards this with numerous initiatives:


Organic products everywhere!
Whether on the breakfast buffet, in the bathrooms or in the minibar or in the spa area, all our products are organic and mostly from the region.
Cooperation with like-minded Partners
We are a proud member of Bio Hotels and and we participate in initiatives such as United Against Waste. In addition, we have been awarded the leading Swiss sustainability label ibex fairstay gold.
Environmental-friendly Cleaning
To clean your rooms we use exclusively environmentally-friendly, non-toxic cleaning products from Steinfels-Swiss.
Zero Waste Strategy
According to our Zero-Waste Strategy we avoid waste where we can. For instance, on our breakfast buffet you will not find pre-packaged mini portions.
Bread for Elephants
Our stale bread goes to the elephants at the Basel Zoo – they love it!
Mushrooms from Coffee
Our used coffee grounds go to the Urban Agriculture Basel association, where they are used to cultivate quality mushrooms.
Recycled Soaps
Our used guest soaps are recycled by the Sapocycle foundation and redistributed in vulnerable areas.
Humus from organic Waste
Our organic waste is turned into humus at a nearby biogas plant.

Images: © Zoo Basel, © Sapocycle Foundation, CC

The GAIA Hotel and its sustainability measures in the media:

Interview in the podcast Green City Guide Basel
Click here

An article about the GAIA Hotel in the Umwelt Agenda Basel
Click here 

Contribution to the programme Schweiz Aktuell on Swiss television
Click here

Our sustainability partners:

Welcome To Basel

Basel: "Culture Unlimited"

The GAIA Hotel is located directly opposite the SBB train station in Basel, just ten minutes away from the historic old town – making it an ideal setting-off point, whether you are in Basel for a business meeting or enjoying a private weekend excursion to the city.

More than virtually any other city, Basel stands for cultural delights. With more than 40 museums – many of them world-famous – you can find art, culture and design to suit every interest. For example, discover:

Not to mention 20 theatre stages, numerous galleriesall kinds of musical and literary offeringssights both modern and historical, fascinating excursions and shopping opportunities.

To round off the “Basel experience”, there are any number of internationally famous events: Basel Fasnacht and Morgestraich, the Baselworld watch and jewellery show, the ARTBasel art fair, the Basel autumn fair, the Basel Tattoo and many others.

Of course, Basel also has all kinds of delicious options when it comes to food & drink. We will be happy to recommend you our favourite restaurant for any taste, and tell you where you can find famous specialities such as Basler Läckerli biscuits, Magenmorsellen, Dybli, Burgermeistli etc.

Read more
Visiting Basel


As a guest of the GAIA hotel, you also benefit from the BaselCard that we give you at check-in. It includes free public transport, 50% discount on entry to the museums, zoo, theatres… and much more.

BaselCard free services

  • Use of public transport
  • WiFi at 17 hotspots

One-off discount of 50% for

  • Museum entry
  • Entry to the Basel zoo
  • Entry to the Basel theatre (only applies to evening tickets)
  • A 2h tour on the sightseeing bus
  • Tour of the old town
  • Scheduled boat trip with the Basler Passenger Shipping Company (Balser Personenschifffahrt)
  • Guest Bike Basel for just CHF 20 a day
  • For more details click here
Sweet Dreams

Our Most Popular Rooms

Sleep as though you were in the lap of Mother Earth herself: Our 86 bright, generously-proportioned individual rooms, double rooms and one apartment are decorated in traditional style using warm, cozy colors and high-quality materials.

The SMART Double

Our Smart Double rooms are arranged with elegant furniture in classic shapes and quality materials. They are designed for comfort and convenience. These rooms are fitted with either a Queen size bed or Twin double bed and come with either a shower or bathtub.

Allergy friendly

18 sqm

Shower or bathtub

TV 32“ Flat panel

Direct telephony


Working desk


Air Conditioning

Minibar & Water kettle

Bathrobe & Slippers

Cosmetic articles & hairdryer


Our Gorgeous Double rooms are spacious and refined. Some of these rooms have two stories or even two bathrooms. They are great for longer stays. These rooms can be fitted with a King size bed or a Twin double bed and come with a shower or bathtub.

Allergy friendly

36 sqm

Shower & Bathtub

TV 32“ Flat panel

Direct telephony


Working desk


Cooling system

Minibar & Water kettle

Bathrobe & Slippers

Cosmetic articles & hairdryer

Sitting area

Nespresso coffee machine

The AWESOME Apartment

Our Awesome Apartment is truly exclusive. This luminous and open home-away-from-home offers a walk-in closet and kitchenette and is designed for luxury and wellbeing. The apartment is fitted with a King size bed and comes with a jacuzzi and a seperate shower.

Allergy friendly

65 sqm

Shower & bathtub

2 TV 32“ Flat panels

Direct telephony


Working desk


Air Conditioning

Minibar & Water kettle

Bathrobe & Slippers

Cosmetic articles & hairdryer

Sitting area

Nespresso coffee machine


Complimentary services for your stay

Extensive breakfast buffet



Turn-down service

Bathrobe and Slippers

Room Service

Over 200 TV and Radio Channels

International Phone Calls


Ironing room

Suitcase Storage

24/7 Support

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Happy conferencing

Our Meeting Rooms

The rooms BRIGHT & COZY can be combined for seminars, training sessions and business occasions, providing space for up to 40 guests.

Both are well equipped and offer the ideal venue for small meetings, private conversations, or an undisturbed workspace.

The in the Belle Époque style developed banqueting room GAIA reveals itself as a unique jewel for a Sunday brunch, workshops and events.

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Capacity & Set Up

Bright & Cozy

Class - 16 people

Block - 16 people

U-Shape - 16 people

Cocktail - 20 people

Theater- 20 people

Banquet - not recommended

from CHF290

The rental fee includes

Room costs incl. VAT of 7.7%
Day Light
A / C
Notepads and Pens
White board
Laser Pointer
Purified water
Limited Support
Capacity & Set Up


Class - 32 people

Block - 32 people

U-Shape - 32 people

Cocktail - 40 people

Theater- 40 people

Banquet - not recommended

from CHF350

The rental fee includes

Room costs incl. VAT of 7.7%
Day Light
A / C
Notepads and Pens
White board
Laser Pointer
Purified water
Limited Support
Capacity & Set Up


Class - 20 people

Block - 20 people

U-Shape - 20 people

Cocktail - 70 people

Theater- 45 people

Banquet - 55 people

from CHF460

The rental fee includes

Room costs incl. VAT of 7.7%
Day Light
Notepads and Pens
White board
Purified water
Limited Support

GAIA close-up

GAIA with theater set-up

BriCo with class set up

BriCo with theater up

BriCo with block set up

BriCo with u-shape set up


Our Sauna

The desire for relaxation, the longing to find a balance between mind, body and spirit, between work and leisure, as well as the need to live in harmony with the natural rhythms are increasingly present within each of us. Wellness is a magic formula designed to nourish and satisfy these needs. Treat yourself to a moment of pleasure in our sauna, Kneipp basin, the relaxation area or to a massage of your choice.  

Covid-19 Update
The sauna with Kneipp basin, rain showers and relaxation area is exclusively available to you for one hour after prior reservation. Due to the increased demand and Covid-19 restrictions, the slots are booked up quickly, especially on weekends. Please reserve your slot via between 9.00 am and 8.00 pm, always on the full hour. Please note that the reservation is only valid after our confirmation.

Sauna visiting hours:
Daily from 9.00 a.m. to 8.00 p.m., each on the full hour (e.g. 9.00 a.m. – 10.00 a.m., 11.00 a.m. – 12.00 p.m. etc.).

Massages are only available on request.

our location

How to Reach Us

Centralbahnstrasse 13-15
4051 Basel | Switzerland

We are happy to answer your questions or give you directions via phone.
+41 61 225 1313

If you are on the go and still want to ask a question, simply drop us an e-mail.

Terms and Conditions

Please read these terms and conditions of use carefully before using any materials, information or services. By accessing, you agree to accept, without limitation or qualification, all of these terms and conditions of use. and hotel-managed third-party websites (collectively, the “websites”) offer information on the GAIA HOTEL, which is managed and operated by the GAIA Hotel AG (collectively, “we” or “us”). Access to and use of the websites is subject to any specific terms and conditions set forth on the individual pages within the websites and these terms and conditions of use (collectively, the “terms”). We reserve the right at any time to change any of the terms and conditions contained herein or any information contained in the websites. By using the websites, you agree in advance to accept any such changes.

Your use of the Web Sites is subject to the following privacy policy of the GAIA Hotel AG.

You may only use the websites if you are at least 18 years of age. You are responsible for maintaining the secrecy of your passwords, login and account information. You will be financially accountable for all uses of the websites by you and anyone using your password and login information. You may only use the websites to make legitimate reservations. You may not use the websites: to make any false, fraudulent or speculative reservation or any reservation in anticipation of demand; to post or transmit any unlawful, threatening, obscene, indecent or pornographic material or any material that could constitute or encourage conduct that would be considered a criminal offense or otherwise violate any law. We may, at any time and without advance notice or liability, terminate or restrict your access to all or any component of the websites.

We may make information regarding specific offers, which we are conducting, available on the websites. Any such offer is subject to the specific terms, conditions and restrictions listed on the websites in connection with such an offer. We reserve the right to alter or withdraw any offer or at any time.

The websites are available worldwide to anyone with Internet access. However, the websites may not be continuously available due to maintenance or repairs or due to computer problems or crashes, disruption in internet service or other unforeseen circumstances.

The terms apply to your use of the websites, including all transactions you effect through the websites. The terms, together with the privacy policy and the items made a part of these terms by reference, make up the entire agreement between us relating to your use of the websites, and replaces any prior understandings or agreements (whether oral or written) regarding your use of the websites.

We do not review or monitor any web sites linked to the websites and are not responsible for the content of any such linked web sites. In addition, you agree not to link your web site or any other third party web site to the websites without our prior written consent.

Neither we nor any of our representatives shall be liable to you or anyone else for any loss or injury or any direct, indirect, consequential or similar damages arising out of your access or use of, or your inability to access or use, the websites or any materials, opinions or recommendations of third parties on the websites. You hereby waive any and all claims against us and our representatives arising out of your use of the websites or any materials, opinions or recommendations of third parties on the websites.


  • Reservations booked on websites other than the GAIA Hotel
  • Hotel packages or travel packages that may include hotel, airfare, car rental, food and beverage offers or other similar packages or amenities
  • Discount or negotiated rates not available to the general public, including but not limited to membership rates, corporate, government, promotional, unpublished, packaged or opaque rates, group or other specially negotiated rates or rates available on closed membership sites
  • Reservations made within 24 hours of arrival
  • Taxes, gratuities, service charges, early departure fees or other fees and incidental charges
  • Rate disparities due to fluctuations, rounding or differences in currency exchange rates


It is prohibited to smoke in the room. We kindly ask our guests to smoke outside the hotel. Guests, who smoke in their room are charged a cleaning fee of CHF 100.

Check in time starts from 3 p.m. Check out time is at 12 p.m.

Breakfast is being served Monday through Thursday from 6:30 until 10:00 a.m. and Friday through Sunday from 7:00 until 12:00 p.m.

All rates are quoted per room and per night. They include an abundant breakfast buffet, service and VAT. The city tax of CHF 4.00 is added per person and per night. Breakfast is being served daily in the banqueting room, unless requested to be brought to the hotel room. A credit card guarantee is required for all reservations. The amount of one overnight stay will be reserved in order to verify the credit card. Invoices are only forwarded to exclusive business partners. We reserve the right at any time to ask for a prepayment for any reservation or change any rates quoted in the websites. 

Fully flexible rates can be cancelled up to 2PM one day prior to arrival. Late cancellations will incur a one night cancellation fee (100%). A valid credit card is required. Non-refundable rates cannot be cancelled. Again, a valid credit card is required. 

Group reservations can be cancelled up to 30 days prior to arrival free of charge. 29-08 days prior to arrival, 50% of the reservation will be charged. 07 days prior to arrival, 100% of the reservation will be charged.

Cancellations should take place in writing by 2 p.m. (GMT +1) 24 hours prior to arrival, otherwise a cancellation fee is charged in the amount of one overnight stay (100%). By confirming your reservation, you agree in advance to unconditionally accept these terms unless otherwise agreed upon. If you do not sign the confirmation, your booking will be cancelled automatically.

The event planer or organizer must submit the definite and binding number of participants to the GAIA HOTEL no later than 3 workdays prior to the convention or date of arrival.

Neither we nor any of our representatives shall be liable to you or anyone else for any loss or theft. Valuables must be secured in the hotel safe.

These terms and conditions of use and any disputes arising out of or related to the websites or use of the websites, shall be governed by, construed and enforced in accordance with, the laws of the canton of Basel-City, without regard to its conflict of laws rules. You expressly agree that the exclusive jurisdiction for any claim or action arising out of or relating to these terms and conditions of use or your use of this website shall be filed only in the canton’s court located in the canton of Basel-City. Questions or comments regarding the websites and the information contained in the websites should be directed to at the GAIA HOTEL. Any communication or material transmitted to us via the websites or internet e-mail is transmitted on a non-confidential basis.

Data Policy

Data processing in connection with your stay

On arrival at our hotel, we require the following information from you and your travel companion, if applicable:

  • First and last name
  • Postal address and canton
  • Date of birth
  • Place of birth
  • Nationality
  • Government ID card and number
  • Day of arrival and departure
  • Room number
  • Reason for travel (business or leisure)

We collect this information for the fulfilment of legal reporting obligations, which result in particular from hospitality industry or police regulations. If we are obliged to do so under the applicable regulations, we will forward this information to the relevant police authority.

We have a legitimate interest in the fulfilment of the legal requirements within the meaning of Art. 6 (1) f) DSGVO. 

If you purchase additional services during your stay (e.g.use offers of the bar or spa-area), we will record the service and the time of purchase of the service for billing purposes. The processing of this data is necessary for the performance of a contract within the meaning of Art. 6 (1) b) GDPR.

Storage and exchange of data with third parties

If you carry out bookings through a third-party platform, we receive various personal information from each platform operator. As a rule, these are the data listed in Section 5 of this data privacy policy. In addition, we may receive questions regarding your booking. We will in particular process this data to record your booking as requested and to provide the booked services. The legal basis for processing the data for this purpose is the performance of a contract pursuant to Art. 6 (1) b) GDPR.

Finally, the platform operator may notify us of disputes in connection with a booking. In some circumstances, we may receive data about the booking process, which may include a copy of the booking confirmation as a receipt of the actual booking transaction. We process this data to protect and enforce our claims. This constitutes our legitimate interest within the meaning of Art. 6 (1) f) GDPR.

Please also note the data protection information of the relevant provider.

We store the data specified in Sections 2-5 and 8-10 in a central electronic data processing system. The data relating to you is recorded and linked in the system to process your bookings and to provide contractual services. To do this, we use a software of Mews Systems B.V., Amsterdam, The Netherlands. For the processing of this data in the framework of the software we rely on our legitimate interest within the meaning of Art. 6 (1) f) GDPR in customer-friendly and efficient customer data management.

We only store personal data as long as it is necessary to use the abovementioned tracking services and to carry out the further processing activities in the framework of our legitimate interests. We retain contractual data for a longer period of time, as this is prescribed by legal retention obligations. Retention obligations that require us to retain data arise from regulations relating to reporting law, accounting, and tax law. According to these regulations, business communication, concluded contracts, and accounting records must be kept for up to 10 years. If we no longer need this data to perform the services for you, the data will be blocked. This means that the data may then only be used for billing and tax purposes.

We only disclose your personal data if you have given your express consent, if there is a legal obligation to do so, or if this is necessary to enforce our rights, especially to enforce claims arising from the contractual relationship. In addition, we disclose your data to third parties as far as this is necessary in the context of use of our website and contract processing (including outside the website), namely to process your bookings.

A service provider to whom personal data collected through the website is disclosed to or who has or can have access to is our web host domainfactory GmbH, Ismaning, Germany. The website is hosted on servers in Strasburg, France. The data is disclosed for the purpose of providing and maintaining the functionalities of our website. This constitutes our legitimate interest within the meaning of Art. 6 (1) f) GDPR.

Finally, if you make a credit card payment on the website, we disclose your credit card information to your credit card issuer and to the credit card acquirer. If you decide to pay by credit card, you will in each case be asked to enter all required information. The legal basis for disclosing the data is the performance of a contract pursuant to Art. 6 (1) b) GDPR. In regard to the processing of your credit card information by these third parties, we ask that you also read the general terms and conditions and the data privacy policy of your credit card issuer.

Please also note the information in Sections 7-8 and 10-11 regarding the transfer of data to third parties.

We have the right to transmit your personal data to third parties (contracted service providers) located abroad for the purpose of the data processing described in this data privacy policy. These are obliged to ensure data protection to the same extent as we are. If the level of data protection in a country does not correspond to the Swiss or European level, we shall ensure by contract that the protection of your personal data corresponds at all times to that in Switzerland or the EU.

Further information

You have the right to know about the personal data that we store about you on request. In addition, you have the right to the correction of incorrect data and the right to the deletion of your personal data, insofar as this does not conflict with any legal obligation to retain data or a legal basis that allows us to process the data.

You further have the right to ask for the release of the data you have given us (right to data portability). On request, we will also pass on the data to a third party of your choice. You have the right to receive the data in a current file format.

You can contact us at the email address for the aforesaid purposes. We may, at our discretion, require proof of identity to process your requests.

We take appropriate technical and organisational security measures to protect your personal data stored with us against manipulation, full or partial loss or destruction, and unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.

You should always treat your access data confidentially and close the browser window when you have ended communication with us, especially if you used a shared computer.

We also take internal data protection very seriously. Our employees and the service providers we retain have been obliged by us to maintain confidentiality and to comply with data protection regulations.

For the sake of completeness, we would like to point out to users residing or domiciled in Switzerland that monitoring measures are in place in the US by US authorities, which generally allow the storage of all personal data of all persons whose data is transmitted from Switzerland to the US. This is done without distinction, restriction, or exception by reference to the goal and without an objective criterion that allows access by US authorities to the data and later use thereof to be restricted to very specific, strictly limited purposes that could justify the intervention associated with access to and use of this data. In addition, we would like to point out that there are no legal remedies in the US for data subjects from Switzerland that would allow them to obtain access to the data relating to them and to obtain the correction or deletion thereof, and that there is no effective court protection against general access rights of US authorities. We explicitly point out this legal and factual situation to the data subject so that he or she can make an informed decision about consenting to the use of his or her data.

Users residing in an EU Member State are advised that the US does not have an adequate level of data protection from the perspective of the European Union – partly because of the issues mentioned in this section. Insofar as we have stated in this data privacy policy that recipients of data (such as Google) have their headquarters in the US, we will ensure that your data is protected at an adequate level by our partners, either through contractual agreements with these companies or by ensuring that these companies are certified under the EU- or Swiss-US Privacy Shield.

You have the right to file a complaint with a data protection supervisory authority at any time.

Privacy Policy

The GAIA Hotel AG (Centralbahnstrasse 13, 4002 Basel, Switzerland, CHE-109.628.205) manages the GAIA Hotel and operates the website and is therefore responsible for the collection, processing, and use of your personal data and the conformity of the data processing with applicable data protection law.

Your trust is important to us, which is why we take the topic of data protection seriously and ensure appropriate security. We naturally comply with the legal provisions of the Federal Data Protection Act (FDPA), the Ordinance to the Federal Data Protection Act (OFDPA), the Telecommunications Act (TCA), and other data protection provisions that may apply under Swiss or EU law, especially the General Data Protection Regulation (GDPR).

In order for you to know what personal data we collect from you and for what purposes we use the data, please take note of the following information.

Data processing in connection with our website

When you visit our website, our servers temporarily store each access in a log file. As with any connection to a web server, the following technical data is collected without your intervention and stored by us until automatic deletion after 12 months at the latest:

  • IP address of the requesting computer,
  • Name of the owner of the IP address range (typically your Internet access provider),
  • Date and time of access,
  • Website from which access originated (referrer URL), with search term used if applicable,
  • Name and URL of accessed file,
  • Status code (e.g. error message),
  • Your computer’s operating system,
  • The browser you used (type, version, and language),
  • The transmission protocol used (e.g. HTTP/1.1), and
  •  If applicable, your user name from registration/authentication.

This data is collected and processed to allow the use of our website (establishing a connection), to permanently ensure system security and stability, and to optimise our Internet offer as well as for internal statistical purposes. We rely on our legitimate interests within the meaning of Art. 6 (1) f) GDPR for these processing purposes.

Furthermore, if there are attacks on the network infrastructure or other prohibited or abusive website uses, the IP address is used together with other data for clarification and defence and may be used to identify and take civil and criminal action against the users concerned as part of a criminal proceeding. We rely on our legitimate interests within the meaning of Art. 6 (1) f) GDPR for this processing purpose.

You have the possibility to contact us via Email. We require the following information for this:

  • First and last name
  • Email address
  • Message

We only use this data as well as a telephone number you may voluntarily provide to answer your contact query in the best possible and personalised way. Processing of this data is therefore required in order to take steps prior to entering into a contract within the meaning of Art. 6 (1) b) GDPR or falls within our legitimate interests pursuant to Art. 6 (1) f) GDPR, respectively.

You have the option to subscribe to our newsletter. This requires contacting us as referred to in point 2. The following data must be provided in the context of a registration:

  • Address
  • First and last name
  • Email address

The above data is required for the data processing. In addition, you can voluntarily provide additional data (country). We only process this data to personalise the information and offers sent to you and to better tailor them to your interests.

By registering, you consent to the processing of the provided data for the regular delivery of the newsletter to the address you provided and for statistical analysis of user behaviour and for the optimisation of the newsletter. This consent constitutes the legal basis under Art. 6 (1) a) GDPR for the processing of your email address. We have the right to commission third parties for the technical handling of marketing measures and have the right to disclose your data for this purpose (see Section 13 below).

At the end of each newsletter you will find a link through which you can unsubscribe from the newsletter at any time. You can voluntarily inform us of the reason for unsubscribing when you unsubscribe. Your personal data is deleted after you unsubscribe. Any further processing will take place solely in anonymised form to optimise our newsletter.

You can carry out bookings on our website as a guest or you can open a customer account. We collect the following data when you register for a customer account:

  • Address
  • First and last name
  • Postal address
  • Date of birth
  • Telephone number
  • Email address
  • Password

The collection of this data as well as other data that you provide voluntarily (e.g. company name) is for the purpose of providing you with a password-protected direct access to your basic data as stored with us. You can view your past and current bookings or manage and edit your personal data.

The legal basis for processing the data for this purpose is your consent pursuant to Art. 6 (1) a) GDPR.

If you carry out bookings either via our website, by correspondence (email or post), or by telephone, we require the following data for the execution of the contract:

  • Address
  • First and last name
  • Postal address
  • Date of birth
  • Telephone number
  • Language
  • Credit card information
  • Email address

We only use this data and other information you provide voluntarily (e.g. expected arrival time, vehicle licence plate, preferences, comments) for the execution of the contract, unless otherwise stated in this data privacy policy or unless you have provide a separate consent. We will in particular process the data to record your booking as requested, to provide the booked services, to contact you in case of ambiguities or problems, and to ensure correct payment.

The legal basis for processing the data for this purpose is the performance of a contract pursuant to Art. 6 (1) b) GDPR.

Cookies help in many ways to make your visit to our website easier, more pleasant, and more useful. Cookies are information files your web browser automatically stores on your computer’s hard drive when you visit our Internet page.

For example, we use cookies to temporarily store your selected services and input when filling in a form on the website so that you do not need to repeat the input when accessing another sub-page. Cookies may also be used to be able to identify you as a registered user after registering on the website without having to log in again when you access another sub-page.

Most Internet browsers automatically accept cookies. However, you can configure your browser so that no cookies are stored on your computer or so that a notice always appears before you receive a new cookie. On the following pages, you will find explanations as to how to configure the processing of cookies in the most common browsers:

Disabling cookies may prevent you from using all the features of our website.

a.    General

We use the web analysis service Google Analytics for needs-based design and continuous optimisation of our website. Pseudonymised use profiles are generated and small text files that are stored on your computer (“cookies”) are used in this context. The information about your use of this website generated by the cookie is sent to the servers of the provider of these services and stored and processed for us there. In addition to the data listed under Section 1, we receive the following information in some circumstances:

  • Navigation path a user takes through the site,
  • Time spent on the webpage or a sub-page,
  • The sub-page from which the webpage was left,
  • The country, region, or city from which access originates,
  • End device (type, version, colour depth, resolution, width, and height of browser window), and
  • Returning or new user.

The information is used to analyse the use of the website, to compile reports about website activities, and to perform other services related to website use and Internet use for purposes of market research and needs-based design of this webpage. This information may also be sent to third parties if required by law or if third parties are processing this data on a contract basis.

b.    Google Analytics

The provider of Google Analytics is Google Inc., an undertaking of the holding company Alphabet Inc., with registered office in the USA. Before the data is transmitted to the provider, the IP address is abbreviated inside the Member States of the European Union or in other contracting parties to the Agreement on the European Economic Area by activating IP anonymisation (“anonymizeIP”) on this website. The anonymised IP address transmitted by your browser within the framework of Google Analytics will not be linked to other Google data. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and abbreviated there. In this case, we use contractual guarantees to ensure that Google Inc. maintains an adequate level of data protection. According to Google Inc., under no circumstances is the IP address linked to other data about the user.

You can find further information about the web analysis service used on the website of Google Analytics. You can find instructions on how to prevent the processing of your data by the web analysis service under


This website is produced and published by the GAIA Hotel AG with its registered office in Switzerland, Centralbahnstrasse 13, CH-4002 Basel, entered in the commercial register of the Canton of Basel-Stadt with the number CHE-109.628.205.

Selinda Geyer, Co-Director, Tel. +41 61 225 1310, is responsible for the editorial content of the website.

Responsibility for design and programming lies with Selinda Geyer, Co-Director –

This website is hosted by domainfactory GmbH, Oskar-Messter-Str. 33, 85737 Ismaning, Germany –